ServiceNow Online Training

Overview of ServiceNow Online Training

Additional Info

ServiceNow Trends and Techniques:

AI and Machine Learning Integration: With the rise of the company's AI and ML divisions, ServiceNow started incorporating these technologies into its platform. Features like predictive analytics, which allow for the early detection and correction of problems, fall under this category.

Employee Experience Focus: The focus of ServiceNow was moving away from IT service management and towards a more general improvement of the employee experience. Self-service portals, automated employee onboarding, and HR service delivery are all examples of this.

Low-Code/No-Code Development: Application creation and modification with little to no coding is becoming more popular, and ServiceNow has been at the forefront of this movement by embracing low-code and no-code development. Because of this, the platform can be tailored more easily to the requirements of individual enterprises.

Custom Application Development: ServiceNow's platform encourages the development of bespoke apps to meet the unique requirements of each company. Effective application design, development, and deployment is a skill worth cultivating.

Workflow Automation: Learning how to develop and automate workflows on the ServiceNow platform may help simplify procedures and increase productivity across many different divisions.

Advantages of ServiceNow:

• ServiceNow's centralised platform connects several IT and business processes, facilitating improved interdepartmental communication and cooperation.
• Manage and provide IT services, automate business processes, and swiftly address problems and service requests with the aid of ServiceNow's IT service management (ITSM) features.
• The platform's adaptability and versatility mean that it can be shaped to meet the unique requirements of every business without the need for new code.
• Workflows and automation allow ServiceNow to streamline and improve upon formerly labor-intensive procedures.
• Self-service portals, like ServiceNow's, increase customer happiness and lessen the burden on IT assistance by allowing end users to make service requests, report problems, and research topics independently.
• ServiceNow's ITOM features allow businesses to better keep tabs on, manage, and optimise their IT setups for peak efficiency and uptime.

Career Scope After ServiceNow Course:

ServiceNow courses may lead to positions in IT service management, IT operations, and business process automation, which are emerging sectors. Careers resulting from ServiceNow training include:

ServiceNow Administrator: As a ServiceNow administrator, you would be in charge of the platform's setup, personalization, and upkeep. This position is responsible for overseeing the platform's users, permissions, and processes to guarantee that they are optimised for the business.

ServiceNow Developer: Application, module, and process creation and modification inside the ServiceNow platform are the purview of the ServiceNow developer. They develop solutions to meet unique business requirements and attempt to link ServiceNow with other platforms.

IT Service Manager: Manager of Information Technology (IT) Position Requiring in-depth knowledge of IT service management concepts; duties include handling problems, assuring service delivery, and improving workflow.

IT Operations Manager: As an IT operations manager, your primary responsibility will be to oversee the administration, monitoring, and maintenance of the company's IT infrastructure.

Business Process Analyst: In order to increase productivity and efficiency, businesses hire business process analysts to utilise ServiceNow to standardise and automate their processes across all departments.

Tools used for ServiceNow:

• Information technology (IT) events and service interruptions may be better tracked, prioritised, and resolved with the use of an incident management application.
• ServiceNow's user-friendly platform for requesting services or products simplifies the ensuing process of completing and monitoring such requests.
• Reduce the chance of future disruptions by detecting and fixing the causes of current ones with the aid of the issue management tool.
• IT infrastructure and application changes may be planned, reviewed, and implemented with the help of change management solutions.
• The CMDB, or Configuration Management Database, is a data store for a company's IT assets, configurations, and the connections between them.
• With this module, businesses may write, organise, and disseminate knowledge articles for their customers to utilise in finding answers to frequently asked questions.