Oracle Service Cloud (RightNow) Administration Online Training Objectives
- Oracle Service Cloud (RightNow) Administration Certification course is designed for individuals who want to become proficient in managing and configuring Oracle Service Cloud (RightNow). The course covers topics such as working with Service Cloud applications, administering and configuring Service Cloud, and working with standard and custom objects.
- Learn how to create and manage customer service profiles and accounts
- Understand the data models and architecture of Oracle Service Cloud (RightNow)
- Learn how to configure and customize the product for customer service
- Understand the different modules and components of Oracle Service Cloud (RightNow)
- Explore how to develop customizations and integrations with other systems
- Oracle Service Cloud (RightNow) Consultant
- Oracle Service Cloud (RightNow) Developer
- Oracle Service Cloud (RightNow) Support Engineer
- Oracle Service Cloud (RightNow) Solutions Architect
- Oracle Service Cloud (RightNow) Business Analyst
- Research the company you are interviewing with and its use of Oracle Service Cloud. Learn as much as you can about the company’s specific use of the system and the challenges they face.
- Read up on Oracle Service Cloud (RightNow) Administration documentation and blogs to gain a better understanding of how the system works and its features.
- Practice answering typical Oracle Service Cloud (RightNow) Administration interview questions.
- Connect with other Oracle Service Cloud (RightNow) Administrators to get advice on how to best approach your interview.
- Prepare a portfolio of work that displays your expertise with the system and any challenges you have faced.
- IBM
- Accenture
- Deloitte
- Capgemini
- Infosys
- Cognizant
- Wipro
- Tata Consultancy Services
- Oracle
- Tech Mahindra
- Oracle Service Cloud (RightNow) Administration is not overly difficult to learn. It is a web-based application that is relatively intuitive and user-friendly. There is extensive documentation available from Oracle, and extensive online forums and communities that can provide guidance and advice. With some effort and dedication, it is possible for an individual to learn how to administer Oracle Service Cloud (RightNow).
- Start by reading the official Oracle Service Cloud (RightNow) Administration Guide. This guide provides an overview of the product and explains how to use it to manage customer service operations.
- Take an online course or attend a training session to learn more about Oracle Service Cloud (RightNow) Administration.
- Get hands-on experience by setting up a test environment and experimenting with different features.
- Join discussion forums and user groups to get advice from other administrators.
- Look for job postings that require Oracle Service Cloud (RightNow) Administration experience or certifications.
- Oracle Service Cloud (RightNow) Administration and Configuration
- Oracle Service Cloud (RightNow) Advanced Administration and Configuration
- Oracle Service Cloud (RightNow) Workflows and Automation
- Oracle Service Cloud (RightNow) Reporting and Analytics
- Oracle Service Cloud (RightNow) Integrations and APIs
- Comprehensive knowledge of customer service and customer experience: Oracle Service Cloud (RightNow) Administration Web developers have a comprehensive understanding of customer service, customer experience, and the technologies and processes used to manage them.
- Flexibility: Oracle Service Cloud (RightNow) Administration Web developers have the flexibility to work with a variety of customers, products, and technologies.
- Collaboration: Oracle Service Cloud (RightNow) Administration Web developers have the ability to collaborate with other teams, including IT, sales, marketing, and customer service.
- Problem-solving: Oracle Service Cloud (RightNow) Administration Web developers have the skills to quickly identify and resolve customer service issues.
- The salary of an Oracle Service Cloud (RightNow) Administration developer depends on their experience, location, and the company they work for. However, according to Glassdoor, the average salary of an Oracle Service Cloud (RightNow) developer is $94,820 per year.
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Top Companies Placement
- Designation
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Annual SalaryHiring Companies
Top Skills You Will Gain
- Architecture
- Partition, Departition
- Sort, Transform Components
- Database Components
- Miscellaneous Components
- Datasets, FTP Components
- Compress Components
- Validate Components
Online Classroom Batches Preferred
No Interest Financing start at ₹ 5000 / month
Corporate Training
- Customized Learning
- Enterprise Grade Learning Management System (LMS)
- 24x7 Support
- Enterprise Grade Reporting
Oracle Service Cloud (RightNow) Administration Training Course Curriculam
Trainers Profile
Trainers are certified professionals with 13+ years of experience in their respective domains as well as they are currently working with Top MNCs. As all Trainers from Oracle Service Cloud (RightNow) Administration Training Online Training course are respective domain working professionals so they are having many live projects, trainers will use these projects during training sessions.
Pre-requisites
There is no Prerequisite to learn Oracle Service Cloud (RightNow) Administration Training Training Online, Knowledge of the database or data warehouse.
Syllabus of Oracle Service Cloud (RightNow) Administration Training Online Course Download syllabus
- Oracle Service Cloud application overview
- Agent Desktop and Browser User Interface
- exploring Incidents
- Customer Portal
- Navigation sets, profiles, permissions, and queues
- Staff accounts, groups, and passwords
- Customizable menus and values
- Configuration Settings
- Products, Categories and Dispositions
- Incident Queues
- Implementation Planning and Upgrades Overview
- Business rules (states, functions, variables, conditions, expressions, and actions)
- Workspaces (displaying and editing records)
- Workspace rules and triggers (dynamically adjust display, behavior, and values)
- Workflows
- Agent Scripts
- Guided Assistance
- Answers
- Knowledge Management and Tuning
-
li>Message bases, message templates, notifications, emails, and tracking
- Surveys and results
- Chat
- Mail and Mailboxes
- Community Self Service
- Advanced Routing for Chat and Incidents
- Standard Reports
- Custom Reports
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Phone (For Voice Call):
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WhatsApp (For Call & Chat):
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Industry Projects
Career Support
Our Hiring Partner
Request more informations
Phone (For Voice Call):
+91 89258 75257
WhatsApp (For Call & Chat):
+91 89258 75257
Exam & Certification
- Participate and Complete One batch of Oracle Service Cloud (RightNow) Administration Training Training Course
- Successful completion and evaluation of any one of the given projects
- Complete 85% of the Oracle Service Cloud (RightNow) Administration Training Certification course
- Successful completion and evaluation of any one of the given projects
This is the Certification levels that was Structured under the Oracle Service Cloud (RightNow) Administration Training Certification Path.
- LearnoVita Oracle Service Cloud (RightNow) Administration Training Certification
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Oracle Service Cloud (RightNow) Administration Training Course FAQ's
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