Microsoft Dynamics 365 Customer Service Online Training
8455 Ratings
- Join the Dynamics 365 Customer Service Online Course to master customer service management and CRM operations.
- Learn core tools like Dashboards, Case Management, Knowledge Base, and Reporting for efficient service handling.
- Get hands-on experience with real-time projects, workflow automation, and analytics.
- Perfect for Customer Service Agents, Managers, IT Professionals, and Business Analysts aiming to enhance CRM skills.
- Option for flexible schedules: Weekday, Weekend, or Fast-Track batches.
- Get help with placement support, interview preparation, and certification guidance for career growth.
Course Duration
55+ HrsLive Project
3 ProjectCertification Pass
GuaranteedTraining Format
Live Online (Expert Trainers)Quality Training With Affordable Fee
Fees Starts From
11312+
Professionals Trained
11+
Batches every month
3547+
Placed Students
216+
Corporate ServedWhat You'll Learn
Gain expertise in Dynamics 365 customer service management through the Dynamics 365 Customer Service Advanced Course with practical learning.
Learn to configure, monitor, and optimize customer service processes in Dynamics 365 Training to improve efficiency and workflow management.
Apply practical skills in Microsoft Dynamics 365 Customer Service Online Training through hands-on exercises and real-world scenarios.
Build hands-on experience with Dynamics 365 Projects, simulating real-world customer service situations to enhance problem-solving skills.
Enhance career prospects with Dynamics 365 Course with Placement, offering internships, placement support, and guidance for certification.
Boost your knowledge with Dynamics 365 Certification, gaining expertise in customer engagement and unlocking advanced career opportunities.
Microsoft Dynamics 365 Customer Service Certification Online Course Objectives
-
A customer service automation module from Microsoft called Dynamics 365 Customer Service streamlines case and knowledge management, enables personalised service with a 360-degree view of the customer, and gives insight into service agents' performance with dashboards and reports.
- Understand Dynamics 365 customer service concepts
- Learn case and workflow management
- Master multi-channel support integration
- Build dashboards and reports
- Gain hands-on project experience
- Prepare for Dynamics 365 Certification
-
Functional consultants who work with Dynamics 365 Customer Service or functional consultants who work with other Dynamics 365 apps and want to learn more about customer service should enroll in this course.
- Here's how to begin your path to a prosperous Dynamics 365 career.
- Get some Dynamics 365 practical experience. If you're considering a career in Dynamics 365, it's likely that you've already used the Dynamics suite.
- Get the necessary certifications.
- Make your resume appear more expert.
-
Since the release of the revolutionary Dynamics 365, which changed the game, and as more businesses decided to automate their business processes, the Microsoft Dynamics ecosystem has expanded exponentially. Therefore, obtaining a Dynamics CRM certification increases your value as an IT professional.
- C# (C Sharp)
- JavaScript
- TypeScript
- HTML/CSS for web resources
- SQL for database queries
-
Being a Dynamics 365 and business app developer at this time offers the chance to work on corporate projects with businesses looking to digitise antiquated systems. Complex projects require developers who are capable of more than just writing code and customising things.
-
Many users find Microsoft Dynamics 365 to be simple to use, especially if they have previously used any other Microsoft applications.
-
With an average annual salary of 6.0 Lakhs, Microsoft Dynamics 365 Functional Consultant salaries in India range from 2.3 Lakhs to 10.0 Lakhs. The 92 most recent salaries for a Microsoft Dynamics 365 Functional Consultant were used to calculate salary estimates.
- Growing demand for CRM and ERP solutions
- Integration with AI and automation tools
- High career opportunities for certified professionals
- Adoption across industries for customer engagement
- Continuous updates and cloud-based innovations
Request more informations
WhatsApp (For Call & Chat):
+91 89259 58912
Microsoft Dynamics 365 Customer Service Certification Course Benefits
The Dynamics 365 Course with Placement provides learners with practical experience through hands-on exercises and real-world customer service scenarios. Participants work on case management, workflow automation, and reporting with the assistance of expert instructors. The program offers a Dynamics 365 Internship, project work, and support for Dynamics 365 Certification to ensure a thorough learning experience. Learners finish the course ready for top jobs in CRM, customer service, and business intelligence, equipped with real skills and confidence. With dedicated mentors and full placement support, the course helps boost career opportunities at leading companies.
- Designation
-
Annual SalaryHiring Companies
About Your Dynamics 365 Certification Training
Our Dynamics 365 Projects simulate real-world customer service and CRM scenarios. Learners gain practical experience in case management, dashboard creation, multi-channel integration, and workflow automation. Hands-on exercises reinforce skills in service optimization, reporting, and customer analytics. Completing these projects enhances employability and prepares participants for professional roles in Dynamics 365 customer service and CRM management.
Top Skills You Will Gain
- Customer Engagement
- Case Handling
- Knowledge Base
- Workflow Automation
- Service Analytics
- Dashboard Creation
- Data Integration
- Report Generation
12+ Microsoft Dynamics 365 Customer Service Tools
Online Classroom Batches Preferred
No Interest Financing start at ₹ 5000 / month
Corporate Training
- Customized Learning
- Enterprise Grade Learning Management System (LMS)
- 24x7 Support
- Enterprise Grade Reporting
Not Just Studying
We’re Doing Much More!
Empowering Learning Through Real Experiences and Innovation
Microsoft Dynamics 365 Customer Service Training Course Curriculam
Trainers Profile
Trainers are certified professionals with 13+ years of experience in their respective domains as well as they are currently working with Top MNCs. As all Trainers from Microsoft Dynamics 365 Customer Service Training Online Training course are respective domain working professionals so they are having many live projects, trainers will use these projects during training sessions.
Syllabus of Microsoft Dynamics 365 Customer Service Online Training Download syllabus
- Customer service overview: Get started with Dynamics 365 Customer Service
- Managing cases: Managing cases with Dynamics 365 Customer Servic
- Queues: Use Microsoft Dynamics 365 Customer Service queues to manage case workloads
- Record creation rules: Create or update records automatically in Customer Service Hub
- Unified Routing: Unified Routing in Dynamics 365 Customer Service
- Entitlements: Create and manage entitlements in Microsoft Dynamics 365 Customer Service
- Manage Service Level Agreements with Dynamics 365 Customer Service
- Create knowledge management solutions in Dynamics 365 Customer Service
- Use knowledge articles to resolve Dynamics 365 Customer Service cases
- ACreate a survey project with Dynamics 365 Customer Voice
- ACreate surveys with Dynamics 365 Customer Voice
- ASend Dynamics 365 Customer Voice surveys
- Automate Dynamics 365 Customer Voice surveys with Power Automate
- Configuring Customer Service scheduling
- Schedule services with Customer Service scheduling
- Use module Enhance agent productivity with Customer Service workspace
- Create custom experiences for agents with the App profile manager in Customer Service
- Getting started with Omnichannel for Customer Service
- Routing and work distribution in Omnichannel for Dynamics 365 Customer Service
- Deploy an SMS channel in Omnichannel for Dynamics 365 Customer Service
- Deploy social messaging channels in Omnichannel for Dynamics 365 Customer Service
- Deploy chat widgets with Omnichannel for Dynamics 365 Customer Service
- Get started with Customer Service Insights
- Create visualizations for Customer Service
- Omnichannel Insights
- Get started with Connected Customer Service for Dynamics 365 and Azure IoT
- Register and manage devices with Connected Customer Service for Dynamics 365 and Azure IoT
- Create custom apps for Dynamics 365 Customer Service
- Integrate a Power Virtual Agents bot with Omnichannel for Customer Service
Request more informations
WhatsApp (For Call & Chat):
+91 89259 58912
REAL
UPGRADE
sowmiya
UPGRADE
Rajkumar
UPGRADE
Thon
UPGRADE
Lavanya
Industry Projects
Exam & Certification
- Participate and Complete One batch of Microsoft Dynamics 365 Customer Service Training Training Course
- Successful completion and evaluation of any one of the given projects
- Complete 85% of the Microsoft Dynamics 365 Customer Service Training Certification course
- Successful completion and evaluation of any one of the given projects
This is the Certification levels that was Structured under the Microsoft Dynamics 365 Customer Service Training Certification Path.
- LearnoVita Microsoft Dynamics 365 Customer Service Training Certification
- Learn About the Certification Paths.
- Write Code Daily This will help you develop Coding Reading and Writing ability.
- Refer and Read Recommended Books Depending on Which Exam you are Going to Take up.
- Join LearnoVita Online Training Course That Gives you a High Chance to interact with your Subject Expert Instructors and fellow Aspirants Preparing for Certifications.
- Solve Sample Tests that would help you to Increase the Speed needed for attempting the exam and also helps for Agile Thinking.
MNC Recognized course
complete certification
Intership
complete certification
Placement
complete certification
Our learners
transformed their careers
A majority of our alumni
fast-tracked into managerial careers.
Get inspired by their progress in the Career Growth Report.
Our Student Successful Story
Regular 1:1 Mentorship From Industry Experts
Live Classes
Career Support
Sandeep Kumar D
Software Engineer, Cisco Systems )
Vinoth P
UI Developer, TCS
Vijeyalakshme kannan
QA Engineer, Amazon Development Center
Pranav Srinivas
Software Testing, Capgemini
Prasanna
SAP Admin, HCLHow are the Microsoft Dynamics 365 Customer Service Certification Course with LearnoVita Different?
Feature
LearnoVita
Other Institutes
Affordable Fees
Competitive Pricing With Flexible Payment Options.
Higher Microsoft Dynamics 365 Customer Service Certification Fees With Limited Payment Options.
Live Class From ( Industry Expert)
Well Experienced Trainer From a Relevant Field With Practical Microsoft Dynamics 365 Customer Service Certification Training
Theoretical Class With Limited Practical
Updated Syllabus
Updated and Industry-relevant Microsoft Dynamics 365 Customer Service Certification Course Curriculum With Hands-on Learning.
Outdated Curriculum With Limited Practical Training.
Hands-on projects
Real-world Microsoft Dynamics 365 Customer Service Certification Project With Live Case Studies and Collaboration With Companies.
Basic Projects With Limited Real-world Application.
Certification
Industry-recognized Microsoft Dynamics 365 Customer Service Certification Certifications With Global Validity.
Basic Microsoft Dynamics 365 Customer Service Certification Certifications With Limited Recognition.
Placement Support
Strong Placement Support With Tie-ups With Top Companies and Mock Interviews.
Basic Placement Support
Industry Partnerships
Strong Ties With Top Tech Companies for Internships and Placements
No Partnerships, Limited Opportunities
Batch Size
Small Batch Sizes for Personalized Attention.
Large Batch Sizes With Limited Individual Focus.
Additional Features
Lifetime Access to Microsoft Dynamics 365 Customer Service Certification Course Materials, Alumni Network, and Hackathons.
No Additional Features or Perks.
Training Support
Dedicated Mentors, 24/7 Doubt Resolution, and Personalized Guidance.
Limited Mentor Support and No After-hours Assistance.
Microsoft Dynamics 365 Customer Service Training Course FAQ's
- LearnoVita will assist the job seekers to Seek, Connect & Succeed and delight the employers with the perfect candidates.
- On Successfully Completing a Career Course with LearnoVita, you Could be Eligible for Job Placement Assistance.
- 100% Placement Assistance* - We have strong relationship with over 650+ Top MNCs, When a student completes his/ her course successfully, LearnoVita Placement Cell helps him/ her interview with Major Companies like Oracle, HP, Wipro, Accenture, Google, IBM, Tech Mahindra, Amazon, CTS, TCS, HCL, Infosys, MindTree and MPhasis etc...
- LearnoVita is the Legend in offering placement to the students. Please visit our Placed Students's List on our website.
- More than 5400+ students placed in last year in India & Globally.
- LearnoVita Conducts development sessions including mock interviews, presentation skills to prepare students to face a challenging interview situation with ease.
- 85% percent placement record
- Our Placement Cell support you till you get placed in better MNC
- Please Visit Your Student's Portal | Here FREE Lifetime Online Student Portal help you to access the Job Openings, Study Materials, Videos, Recorded Section & Top MNC interview Questions
- LearnoVita Certification is Accredited by all major Global Companies around the World.
- LearnoVita is the unique Authorized Oracle Partner, Authorized Microsoft Partner, Authorized Pearson Vue Exam Center, Authorized PSI Exam Center, Authorized Partner Of AWS.
- Also, LearnoVita Technical Experts Help's People Who Want to Clear the National Authorized Certificate in Specialized IT Domain.
- LearnoVita is offering you the most updated, relevant, and high-value real-world projects as part of the training program.
- All training comes with multiple projects that thoroughly test your skills, learning, and practical knowledge, making you completely industry-ready.
- You will work on highly exciting projects in the domains of high technology, ecommerce, marketing, sales, networking, banking, insurance, etc.
- After completing the projects successfully, your skills will be equal to 6 months of rigorous industry experience.
- We will reschedule the classes as per your convenience within the stipulated course duration with all such possibilities.
- View the class presentation and recordings that are available for online viewing.
- You can attend the missed session, in any other live batch.
- Build a Powerful Resume for Career Success
- Get Trainer Tips to Clear Interviews
- Practice with Experts: Mock Interviews for Success
- Crack Interviews & Land Your Dream Job
Global Quality Training
At The Lowest Fees & Expert Trainer
Need custom pricing?
