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Service Desk Manager Online Course

(4.2) 9564 Ratings 8541Learners
100% Job Guarantee | Minimum CTC: ₹ 5 LPA

Our Service Desk Manager Online Certification Course will cover all the skills and methods required to run a service desk. Problem resolution, IT service management, customer service, and communication are covered in the course. Managers may learn service desk management skills in the course. New and experienced service desk managers might benefit from this course.

Preview Course Video
  • 40+ Hrs Hands On Training
  • 2 Live Projects For Hands-On Learning
  • 50 Hrs Practical Assignments
  • 24/7 Students

Online Classroom Batches Preferred

22- July- 2024
Monday (Monday - Friday)

Weekdays Regular

08:00 AM (IST)

(Class 1Hr - 1:30Hrs) / Per Session

24- July- 2024
Wednesday (Monday - Friday)

Weekdays Regular

08:00 AM (IST)

(Class 1Hr - 1:30Hrs) / Per Session

27- July- 2024
Saturday (Saturday - Sunday)

Weekend Regular

11:00 AM (IST)

(Class 3hr - 3:30Hrs) / Per Session

27- July- 2024
Saturday (Saturday - Sunday)

Weekend Fasttrack

11:00 AM (IST)

(Class 4:30Hr - 5:00Hrs) / Per Session

Can't find a batch you were looking for?
₹21000 ₹16000 10% OFF Expires in

No Interest Financing start at ₹ 5000 / month

Overview of Service Desk Manager online course

Learnovita's Service desk Manager training is based on the most recent IT industry innovations and demands. The Service Desk Manager (SDM) is an essential member of any IT Service Management (ITSM) organisation. They are in charge of monitoring service-desk operations on a daily basis to ensure that users and business teams receive the assistance they require. The service desk manager wears several hats, including general management, service operations, and special initiatives.

Energize your career with Service Desk Manager online course:

  • Service Desk Manager is an IT service support solution that integrates request, incident, problem, change, knowledge, asset, and configuration management processes to streamline support operations.
  • Our Service Desk Manager online course aims to provide high-quality instruction that combines fundamental knowledge of core concepts with a hands-on approach.
  • Our trainers are highly qualified and certified professionals with extensive industry experience and a technical background in Service desk Manager.
  • Practical projects and use-cases will allow you to see how the skills you've learned can be applied to real-world problems.
  • With our custom-tailored curriculum, you will learn essential skills taught by industry experts. Work on projects that will add weight to your resume and prepare you for a job.
  • Certification in Service Desk Manager online course will open up a wide range of possibilities for both job seekers and professionals.
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Skills You Will Gain
  • Big Data, HDFS
  • YARN, Spark
  • MapReduce
  • Mahout, Spark MLLib
  • Solar, Lucene
  • Zookeeper

Service Desk Manager Course Key Features 100% Money Back Guarantee

  • 5 Weeks Training

    For Become a Expert
  • Certificate of Training

    From Industry Service Desk Manager Experts
  • Beginner Friendly

    No Prior Knowledge Required
  • Build 3+ Projects

    For Hands-on Practices
  • Lifetime Access

    To Self-placed Learning
  • Placement Assistance

    To Build Your Career

Top Companies Placement

A professional application developer is an irreproachable source code creator of the software. Technoscientifically, application developers involves in the end-to-end software development life cycle. They create, test, deploy, and help to upgrade software as per the requirement of clients. They are often rewarded with substantial pay raises as shown below.

  • Designation
  • Annual Salary
    Hiring Companies
  • 4.75L
  • 6.75L
  • 15.0L
  • 5.50L
  • 7.45L
  • 14.75L
  • 3.75L
  • 6.45L
  • 15.75L
  • 3.45L
  • 6.65L
  • 14.25L

Training Options

One to One Training

₹23000₹ 18000

  • Lifetime access to high-quality self-paced eLearning content curated by industry experts
  • 8 industry case studies on real business problems
  • 6 hands-on projects to perfect the skills learnt
  • 8 industry case studies on real business problems
  • 6 hands-on projects to perfect the skills learnt

Online Training

₹21000₹ 16000

  • preferred
  • Live demonstration of features and practicals.
  • Lifetime access to high-quality self-paced learning and live online class recordings
  • Get complete certification guidance
  • Attend a Free Demo before signing up.

Next Demo Sessions

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Corporate Training

Customized to your team's needs

  • Self-Paced/Live Online/Classroom modes of training available
  • Design your own course content based on your project requirements
  • Learn as per full day schedule and/or flexible timings
  • Gain complete guidance on certification
  • 24x7 learner assistance and support

Self Paced Training

  • 50+ Hours High-quality Video
  • 28+ Downloadable Resource
  • Lifetime Access and 24x7 Support
  • Access on Your Computer or Mobile
  • Get Certificate on Course Completion
  • 3+ Projects
12500 ₹4500

Service Desk Manager Course Curriculam

Trainers Profile

Trainers are certified professionals with 11+ years of experience in their respective domains as well as they are currently working with Top MNCs. As all Trainers from Service Desk Manager Course Online Training course are respective domain working professionals so they are having many live projects, trainers will use these projects during training sessions.


Following is sufficient for basics of Service Desk Manager technologies :

  • Basic knowledge of any programming language (Prefered : C#)
  • Knowldge of Conceptual Model like (objective and  strategic business)
  • Aware of Basic Business Integration
  • Syllabus of Service Desk Manager Online Course Download syllabus

    • Understanding the mission objective and  strategic business goals
    • Determining the best proven strategies 
    • Developing an environment for successful establishment of the Service Desk
    • Exploring the importance of business and IT integration
    • Develop strategies with respect to business opportunities
    • Understand the importance and need for goals and objectives
    • Understand the importance of ensuring all staffing.
    • Determine the type and style of management reporting that best meets the organization's needs
    • Understanding customer's expectations and perceptions
    • Understand the benefit of using SLAs.
    • Understand the importance of a reward and recognition strategy
    • Identify some different methods of reward and recognition
    • Determine how to create a project plan for the Service Desk's setup or redesign. Identify the processes that must be included in a project plan.
    • Recognize the significance of good process management.
    • Examine which ITSM processes the Service Desk is involved with.
    • Establish the role of the Service Desk in the problem-solving process.
    • Identify techniques for prioritizing tasks.
    • Understand the importance of processes within the work environment.
    • Determine the benefits of a problem management process.
    • Understanding the importance of root cause analysis
    • Review the importance and benefit of metrics as part of the customer service processes
    • Investigate motivational theories and their application in the workplace.
    • Review work environment characteristics
    • Identify the behavioral skills and attributes required for Service Desk workers.
    • Understanding the skills and knowledge required by staff
    • Identify the core business knowledge all staff should possess as a minimum
    • To meet and exceed customer expectations, understand the standard QA procedures used to assess, adapt, and improve IT services.
    • Recognize the need of benchmarking in the Service Desk environment in order to achieve a performance comparison.
    • Identify the commonly used Service Desk tools and technologies, their benefits and pitfalls
    • Examine the various knowledge tools available to the Service Desk
    • Identify which tools we use, which we need and why we need them
    • Understanding the responsibilities of the Service Desk in contributing to IT and business objectives
    • Implement ways to recognize and promote the benefits a Service Desk brings to the business
    • Gain a basic understanding of financial principles and business awareness
    • Identify the skills required for the Service Desk team from the customer's perspective and ours
    • Determine methods to recruit and retain talented staff
    • Identify the qualities that make for effective leadership and how to develop them
    • Determine how well we manage our time and develop ways for improving our time management skills
    • Understand the importance of continual personal development, continual learning and of staying current within the industry
    • Identify techniques for staff assessment and staff development
    • Summarize all the points discussed.
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    Need customized curriculum?

    Industry Projects

    Project 1
    Automated Service Desk

    This project would aim to automate the service desk process, allowing customers to log in and submit requests or complaints without the need for a customer service representative.

    Project 2
    Self-Service Portal

    This project would establish a customer self-service site for service inquiries. Customers may rapidly submit service requests, find responses, and track their requests.

    Project 3
    Knowledge Base

    This project would organise service desk information in a knowledge base. Customer demands, popular answers, and troubleshooting techniques are included.

    Mock Interviews

    • Mock interviews by Learnovita give you the platform to prepare, practice and experience the real-life job interview. Familiarizing yourself with the interview environment beforehand in a relaxed and stress-free environment gives you an edge over your peers.
    • Our mock interviews will be conducted by industry experts with an average experience of 7+ years. So you’re sure to improve your chances of getting hired!

    How Learnovita Mock Interview Works?

    Service Desk Manager Online Course Objectives

    • The Service Desk Manager certification course is designed to provide service desk professionals with the skills and knowledge necessary to become successful service desk managers. The course covers topics such as service desk operations, customer service, problem solving, process improvement, and people management. By the end of the course, participants will have an in-depth knowledge of service desk management and the ability to successfully manage a service desk team.
    • Service Desk Managers are in high demand in the technology industry, especially in the IT service management field. The demand for Service Desk Managers is expected to continue to grow in the future as organizations move towards digital transformation and automation. The role of Service Desk Manager is becoming increasingly important as companies require more efficient operations and customer service.
    • The requirements for the Service Desk Manager Course vary depending on the provider. Generally, the course requires a basic understanding of IT service management principles and processes. Participants should also have a good understanding of customer service and problem-solving skills.
    • Job roles for Service Desk Manager professionals include Service Desk Manager, Service Desk Analyst, IT Service Desk Manager, and IT Support Manager. These roles require strong customer service and problem-solving skills, as well as an understanding of IT service management principles and processes.
    • The top hiring companies for Service Desk Manager developers include IBM, Accenture, Capgemini, Deloitte, and Infosys. These companies offer a range of Service Desk Manager roles, from Service Desk Manager to IT Service Desk Manager to IT Support Manager.
    • The best way to start learning Service Desk Manager is to enroll in a Service Desk Manager certification course. This course will provide you with the necessary skills, knowledge, and experience to become a successful Service Desk Manager. Additionally, you can practice your skills in virtual labs or on a real-life service desk.
    • The objectives of the Service Desk Manager Online Training are to provide participants with the skills, knowledge, and experience necessary to successfully manage a service desk team. The course focuses on service desk operations, customer service, problem solving, process improvement, people management, and other related topics. Participants will also gain practical experience and case studies to expand their understanding.
    • The best way to practice in a Service Desk Manager lab is to use virtual labs. These virtual labs provide an environment where students can practice the skills and knowledge they have learned by working through real-world scenarios. This allows students to gain practical experience before applying the concepts in a professional environment.
    • We offer a range of Service Desk Manager related courses, including Service Desk Manager Certification, Service Desk Analyst Certification, IT Service Desk Manager Certification, and IT Support Manager Certification. These courses provide participants with the skills and knowledge necessary to become successful Service Desk Managers.
    • Yes, there is a high demand for Service Desk Manager training. As organizations move towards digital transformation, the role of Service Desk Manager is becoming increasingly important. Service Desk Managers are in high demand in the technology industry, especially in the IT service management field.
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    Exam & Certification

    At LearnoVita, You Can Enroll in Either the instructor-led Online Classroom Training or Online Self-Paced Training. Online Classroom:
    • Participate and Complete One batch of Service Desk Manager Training Course
    • Successful completion and evaluation of any one of the given projects
    Online Self-learning:
    • Complete 85% of the Service Desk Manager course
    • Successful completion and evaluation of any one of the given projects
    Honestly Yes, We Provide 1 Set of Practice test as part of Your Service Desk Manager Training course. It helps you to prepare for the actual Service Desk Manager. You can try this free Service Desk Manager Fundamentals Practice Test to Understand the Various type of tests that are Comes Under the Parts of Course Curriculum at LearnoVita.
    These are the Four Different Kinds of Certification levels that was Structured under the Oracle’s Service Desk Manager Path.
    • Oracle Certified Associate (OCA)
    • Oracle Certified Professional (OCP)
    • Oracle Certified Expert (OCE)
    • Oracle Certified Master (OCM)
    • Learn About the Certification Paths.
    • Write Code Daily This will help you develop Coding Reading and Writing ability.
    • Refer and Read Recommended Books Depending on Which Exam you are Going to Take up.
    • Join LearnoVita Online Training Course That Gives you a High Chance to interact with your Subject Expert Instructors and fellow Aspirants Preparing for Certifications.
    • Solve Sample Tests that would help you to Increase the Speed needed for attempting the exam and also helps for Agile Thinking.
    Honestly Yes, Please refer to the link This Would Guide you with the Top 20 Interview Questions & Answers for Service Desk Manager Developers.

    Recently Placed Students

    Service Desk Manager Course FAQ's

    LearnoVita Offers the Best Discount Price for you CALL at +91 93833 99991 and know the Exciting offers Available for you!!!
    Yes, you can attend the demo session. Even though We have a limited number of participants in a live session to maintain the Quality Standards. So, unfortunately, participation in a live class without enrolment is not possible.If you are unable to attend you can go through our Pre recorded session of the same trainer, it would give you a clear insight about how are the classes conducted, the quality of instructors, and the level of interaction in the class.
    All Our instructors are working professionals from the Industry, Working in leading Organizations and have Real-World Experience with Minimum 9-12 yrs of Relevant IT field Experience. All these experienced folks at LearnoVita Provide a Great learning experience.
    The trainer will give Server Access to the course seekers, and we make sure you acquire practical hands-on training by providing you with every utility that is needed for your understanding of the course
    • LearnoVita will assist the job seekers to Seek, Connect & Succeed and delight the employers with the perfect candidates.
    • On Successfully Completing a Career Course with LearnoVita, you Could be Eligible for Job Placement Assistance.
    • 100% Placement Assistance* - We have strong relationship with over 650+ Top MNCs, When a student completes his/ her course successfully, LearnoVita Placement Cell helps him/ her interview with Major Companies like Oracle, HP, Wipro, Accenture, Google, IBM, Tech Mahindra, Amazon, CTS, TCS, HCL, Infosys, MindTree and MPhasis etc...
    • LearnoVita is the Legend in offering placement to the students. Please visit our Placed Students's List on our website.
    • More than 5400+ students placed in last year in India & Globally.
    • LearnoVita Conducts development sessions including mock interviews, presentation skills to prepare students to face a challenging interview situation with ease.
    • 85% percent placement record
    • Our Placement Cell support you till you get placed in better MNC
    • Please Visit Your Student's Portal | Here FREE Lifetime Online Student Portal help you to access the Job Openings, Study Materials, Videos, Recorded Section & Top MNC interview Questions
    After Your Course Completion You will Receive
    • LearnoVita Certification is Accredited by all major Global Companies around the World.
    • LearnoVita is the unique Authorized Oracle Partner, Authorized Microsoft Partner, Authorized Pearson Vue Exam Center, Authorized PSI Exam Center, Authorized Partner Of AWS and National Institute of Education (nie) Singapore
    • Also, LearnoVita Technical Experts Help's People Who Want to Clear the National Authorized Certificate in Specialized IT Domain.
    • LearnoVita is offering you the most updated, relevant, and high-value real-world projects as part of the training program.
    • All training comes with multiple projects that thoroughly test your skills, learning, and practical knowledge, making you completely industry-ready.
    • You will work on highly exciting projects in the domains of high technology, ecommerce, marketing, sales, networking, banking, insurance, etc.
    • After completing the projects successfully, your skills will be equal to 6 months of rigorous industry experience.
    At LearnoVita you can enroll in either the instructor-led Online Training, Self-Paced Training, Class Room, One to One Training, Fast Track, Customized Training & Online Training Mode. Apart from this, LearnoVita also offers Corporate Training for organizations to UPSKILL their workforce.
    LearnoVita Assures You will Never lose any Topics and Modules. You can choose either of the Three options:
    • We will reschedule the classes as per your convenience within the stipulated course duration with all such possibilities.
    • View the class presentation and recordings that are available for online viewing.
    • You can attend the missed session, in any other live batch.
    Just give us a CALL at +91 9383399991 OR email at contact@learnovita.com
    Yes We Provide Lifetime Access for Student’s Portal Study Materials, Videos & Top MNC Interview Question After Once You Have Enrolled.
    We at LearnoVita believe in giving individual attention to students so that they will be in a position to clarify all the doubts that arise in complex and difficult topics and Can Access more information and Richer Understanding through teacher and other students' body language and voice. Therefore, we restrict the size of each Service Desk Manager batch to 5 or 6 members
    Learning Service Desk Manager can help open up many opportunities for your career. It is a GREAT SKILL-SET to have as many developer roles in the job market requires proficiency in Service Desk Manager. Mastering Service Desk Manager can help you get started with your career in IT. Companies like Oracle, IBM, Wipro, HP, HCL, DELL, Bosch, Capgemini, Accenture, Mphasis, Paypal, and MindLabs.
    The Average Service Desk Manager Developer salary in India is ₹4,43,568 per annum.
    You can contact our support number at +91 93800 99996 / Directly can do by LearnoVita E-commerce payment system Login or directly walk-in to one of the LearnoVita branches in India.
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