Updated on: 30th Sep 2020
Designing SLA Structures, and SLA Content in ITIL
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Service Level Management, or SLM, is defined as being “responsible for ensuring that all its service management processes, operational level agreements, and underpinning contracts, are appropriate for the agreed-upon service level targets. SLM monitors and reports on service levels, and holds regular customer reviews.” In other words, the key criteria for any information to be […]
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