IT service and Architecture Archives - Page 5 of 6

Updated on: 01st Oct 2020

Top 5 CompTIA Certification courses

One of the surefire ways to go up the career ladder is through getting certified in certain fields. If you are a computer guy working in any area like computer security, systems administration, or in the server environment, there are a lot of certifications out there to showcase your expertise. In this article, we tell […]

Updated on: 01st Oct 2020

Reasons To Get A TOGAF Certification

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TOGAF Certification It is one of the most popular enterprise architecture certifications that many EA professionals should be aiming for. Getting TOGAF certified demonstrates that you are at the top of the enterprise architecture field. This is due to its longevity, versatility, and return on investment in many areas. It helps you learn and validate […]

Updated on: 30th Sep 2020

How To Get IT Service Management Certification

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ITSM stands for IT Service Management, which is the entirety of all IT-related activities in an organization, including planning, designing, delivering, operating, and controlling. ITSM is very customer-focused, with a big emphasis on measuring and improving processes. Outside of learning necessary strategies and skills for ITSM through your current position, you can also enhance what […]

Updated on: 30th Sep 2020

Designing SLA Structures, and SLA Content in ITIL

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Service Level Management, or SLM, is defined as being “responsible for ensuring that all its service management processes, operational level agreements, and underpinning contracts, are appropriate for the agreed-upon service level targets. SLM monitors and reports on service levels, and holds regular customer reviews.” In other words, the key criteria for any information to be […]

Updated on: 29th Sep 2020

Service Validation and Testing Tutorial

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Service Validation and Testing defines the testing of services during the Service Transition phase. This will ensure that new or changed services are fit for purpose (this is known as utility) and fit for use (this is known as warranty). Service Validation and Testing’s goal is to make sure the delivery of activities adds value […]

Updated on: 29th Sep 2020

Service Operation Processes Tutorial

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Service operation coordinates and carries out the activities and processes required to deliver and manage services at agreed levels to business users and customers. Service operation also manages the technology that is used to deliver and support services. Service operation includes the processes of event management, incident management, request fulfillment, problem management, and access management. […]

Updated on: 29th Sep 2020

ITIL Turtorial

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ITIL is a framework providing best practice guidelines on all aspects of end to end service management. It covers complete spectrum of people, processes, products and use of partners. Now a day’s ITIL is being practiced by almost every company providing IT services to the customers. Audience This tutorial has been prepared for the students […]

Updated on: 29th Sep 2020

Services Strategy Tutorial

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Service Strategy is the center and origin point of the ITIL Service Lifecycle. It provides guidance on clarification and prioritization of service-provider investments in services. More generally, Service Strategy focuses on helping IT organizations improve and develop over the long term. In both cases, Service Strategy relies largely upon a market-driven approach. This is a […]

Updated on: 29th Sep 2020

ITIL Intermediate SOA – Demand Management Tutorial

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What is ITIL demand management? ITIL demand management helps a business understand and predict customer demand for services. Every business is subject to cyclical behavior. According to ITIL, the purpose of demand management is to understand, anticipate, and influence customer demand for services. This means that demand for services can grow or shrink with the […]

Updated on: 29th Sep 2020

Availability Management Tutorial

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What is Availability Management? The aim of the Availability Management is to ensure that the agreed availability goals are met by the IT services. Also to ensure that the availability goals are met by the new or the changed service without affecting the existing services. The availability is expressed as follows: (Agreed service time – […]

Updated on: 29th Sep 2020

ITIL Key Concepts of the Service Lifecycle Tutorial

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Most organizations think about their people, capabilities, processes, and technologies to be strategic assets. These assets help deliver and support the company’s imaginative and prescient and mission. Environment-friendly and efficient alignment of capabilities and sources of companies and merchandise may also help create a strategic benefit within the markets that organizations serve. That is the […]

Updated on: 29th Sep 2020

ITIL Change Evaluation Tutorial

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What is the ITIL Change Evaluation Process? Change Evaluation is one of the main processes under Service Transition Module of the ITIL best practice framework. We already learned about the Change Management process. We may think of this process as an extension of Change Management. This ITIL Change Evaluation Process comes into the picture, whenever […]

Updated on: 29th Sep 2020

The principles of COBIT® 5 Tutorial

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What is COBIT? COBIT (Control Objectives for Information and Related Technology) helps organisations meet business challenges in the areas of regulatory compliance, risk management and aligning IT strategy with organisational goals. COBIT 5, the latest iteration of the framework, was released in 2012. COBIT 5 summarised COBIT 5 is based on five principles that are […]

Updated on: 29th Sep 2020

ITIL Intermediate CSI – Continual Service Improvement Processes Tutorial

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Continual Service Improvement Process Welcome to the lesson 3 ‘Continual Service Improvement Process’ which is a part of the ITIL Intermediate CSI Certification Course. This chapter deals with details about the Processes in continual service improvement, covering the managerial and supervisory aspects. Objectives By the end of this ‘Continual Service Improvement Process’ lesson, you will […]

Updated on: 29th Sep 2020

ITIL-Service Level Management Tutorial

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Service Level Management Welcome to lesson 4 ‘Service Level Management’ of the ITIL Intermediate SOA tutorial, which is a part of the ITIL Intermediate SOA Foundation Certification course. This Learning Unit introduces the service level management (SLM) process and how it contributes to SOA. Let us look at the objectives of this lesson. Objectives By […]

Top 5 CompTIA Certification courses

Reasons To Get A TOGAF Certification

How To Get IT Service Management Certification

Designing SLA Structures, and SLA Content in ITIL

Service Validation and Testing Tutorial

Service Operation Processes Tutorial

ITIL Turtorial

Services Strategy Tutorial

ITIL Intermediate SOA – Demand Management Tutorial

Availability Management Tutorial

ITIL Key Concepts of the Service Lifecycle Tutorial

ITIL Change Evaluation Tutorial

The principles of COBIT® 5 Tutorial

ITIL Intermediate CSI – Continual Service Improvement Processes Tutorial

ITIL-Service Level Management Tutorial

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