Lean Maturity Matrix Tutorial

Lean Maturity Matrix Tutorial

Last updated on 29th Sep 2020, Blog, Tutorials

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  • Maturity Matrices are a term given to what is essentially a “checklist” whose purpose is to evaluate how well developed a particular process or program is.
  • It is a rather grand name for what can be a very simple paper-based system.  However do not let the simplicity give a false impression! Maturity Matrices are one of the most powerful tools in the armoury of any environmental professional!

In a maturity matrix you would rate the current state of development of your program, and then repeat the process at a later date and so determine if you have made progress.

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One of the most common Maturity Matrices is the Carbon Management Matrix, which is currently available from the Carbon Trust, illustrated below.


As you can see the Matrix consists of a simple set of statements in 6 themes from Policy through to Investment, against which the user can rate their energy management program on  a scale of 0 to 4.

The Matrix enables a conversation around energy management that reflects a wider set of subjects other than just technology (the default solution for many). It tells us that aspects of Organising, Training, Investment, Communication and Performance Measurement are all important.

This is one of the great features of these kinds of matrices, that is to say that they are educational. We can sit down with a management team in an exercise notionally to help them establish their own program objectives but what is really happening is that they get an appreciation for the key themes and what excellence looks like.

The tool is also a powerful way of understanding where barriers might exist in an organisation. If the engineers say that there is little or no investment but the finance team say that investment is good – then we clearly have an interesting topic of conversation.

Maybe the issue is one of a lack of finance or maybe the quality of the proposals from the engineers are not good enough. Either way once this is on the table we can begin to work on it.

As we mentioned earlier, the matrix provides a way of measuring progress over time. However one thing that we often do is to use the discussion where our current performance is being rated to ask the participants what they feel our target should be for a particular theme. This enables us to see what the key priorities are and to establish if we are setting ourselves realistic objectives. If you want to learn more about Maturity Matrices why not head over to Niall Enright’s article on the subject.

The Excel Maturity Matrix Framework

  • SustainSuccess have developed a very powerful excel-based framework to develop custom maturity matrices, where the tool can become key to engagement, ownership and planning in a resource efficiency program. See the brief case study  about how this maturity matrix framework was used in a global  company to drive planning and prioritisation of energy efficiency measures at a site level.
  • If you click on the first image in this article you will see a screenshot of this framework. Please note that the themes and topics in this example and those below are from a client-specific matrix. We can help you design a matrix to suit your specific requirements or provide “generic” sustainability and energy efficiency sheets which you can then customise. Some of the features of the tool are shown below:-

Multiple Themes and Topics

  1. 1. Themes, like “Policy” above, may have several sub-themes or Topics associated with them. For example within the theme “Leadership” we might have topics on “Policy”, “Management Commitment”, “Organisation”, “Standards” and so forth. Adding  or removing topics is easy.

Supreme ease of use.

  1. 1. The Framework has been designed for workshop situations where the participants’ responses are captured “live”. Thus easy of use is absolutely critical as the facilitator might need to revise entries quickly or rapidly capture actions. 
  2. 2. “Edit” and “Entry” modes are separated so that during this live interaction it is not possible to accidentally delete text and rules in the sheet. “Entry” mode requires a password providing further protection. The colours of many framework elements, like the grid of responses, are customisable and many features can be enabled or disabled at will (see Settings below).
  3. 3. There are several data entry modes from an “all topics” mode where you can see all the questions (as in the matrix above). through a “step-by-step” or even a pop-up dialog entry mode where scores are set by simply clicking the mouse or hitting a space bar and choices are supported by drop-down boxes.

Actual, Target, Priority and Action details

  • For each Topic you can rate the current position and where you would like to be. There is room for comments on the scoring, and the ability to set a priority, define an action and the person responsible, as well as the time-scale for completion.

Standards Overlays

  • 1. In the configuration section it is possible to overlay the scoring grid with the requirements of up to three standards, such as ISO 14001, ISO 50001 or an internal corporate standards. These can be shown or hidden at will in border colours of your choices, with or without  full text in the tool-tips popup, as shown below:-
  • 2. Thus during the selection of a target for a given topic the participants can see, if desired, what the Standard requirement might be which can help them judge how important this aspect of their program is.


  • For each step in the Matrix it is possible to enter advice to indicate what actions can be taken to move from one level to the next. These can be shown (or hidden) during the interaction with users as desired, or they can be incorporated into the report that the Framework produces.
  • In the image below the suggestions are the columns on the right in yellow. There are two suggestions in the first topic as the matrix indicates that the desired target is two levels above the current rating, while for the next topic there is only one suggestion.

Unlimited Questions and Document Links to each topic.


For each topic  it is possible to prompt the user to answer some specific questions, as well as to show links to additional documents and resources. In the image to the left we can see that for the first topic there are two questions, both of which have been answered (2/2) and a link to (3) relevant documents. Double-clicking either cell takes you to the relevant  Question or Document.

Below we can see the Q&A  sheet with the answers previously completed. When creating the questions, date, number, text and yes or no options are available.  Click on the big “Back” button to return to the main Theme entry sheet- navigation throughout the framework is by clicking on these simple menus.

PowerPoint Integrations


1. At a click of a button a PowerPoint Presentation featuring the current data is produced (either as a new presentation or an addition to an existing presentation if one is open).

2. The image to the left is a PowerPoint slide illustrating the Overall Summary, but slides can be generated for individual Theme summaries (with or without charts), detailed Theme entries (again with charts) , and for Actions (using the desired display settings).

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3. In this way a rapid presentation to accompany the workshop or data-gathering session can be produced. It is easy to delete unwanted slides and to re-organise them to create the desired emphasis. The slides can be sent to a base “template” presentation so the presentation is always in the appropriate corporate image, not the SustainSuccess style shown here!.

Action Plans

  • All the actions captured in the course of the workshop are saved on an Actions Overview sheet, which can be filtered or sorted in by priority or themes as needed. Individual actions can be excluded from the lists if they need further refinement prior to publishing – which can be done with the one-click PowerPoint export.

Multiple assessment captured, compared and reclaimed.

  1. 1. Each completed session where the Matrix is filled-in is called an Assessment. The framework allows multiple assessments to be completed and stored – enabling comparisons between sites for example, or between teams or for progress over a period of time to be assessed. Below you can see the results of four assessments: with the Engineering, Management Team and the program Champion as well as the assessment currently in progress (when that is saved a unique name will be requested).


  1. 1. The framework is highly customisable, with the appearance of many elements set  using this Settings sheet – simply set the desired style of the appropriate cell, press GO! and its appearance will be replicated as appropriate throughout the framework.
  2. 2. Features such as Suggestions, Charts and Overviews, as well as highlighting individual Standards can all be set here.
  3. 3. If a dialog-box data entry is used (which is particularly useful when using the framework on a large-screen projection) then aspects of the dialog can be tailored to suit personal tastes without recourse to any visual basic programming.


Matrix Organizational Structure: Advantages and Disadvantages

  • A matrix organizational structure is most commonly used in companies to distribute resources and workers across multiple operations.
  • This type of structure can have both advantages and disadvantages within the workplace. Understanding the benefits and downsides of a matrix organizational structure can help you determine if this type of structure is best for your company. In this article, we will discuss what a matrix organizational structure is as well as the advantages and disadvantages of this workplace approach.

What is a matrix organizational structure?

A matrix organizational structure is a workplace format in which employees report to two or more managers rather than one manager overseeing every aspect of a project. For example, an employee may have a primary manager they report to as well as one or more project managers they work under.This type of structure is often useful when skills need to be shared across departments to complete a task and can allow companies to utilize a wide range of talents and strengths.

There are three types of matrix organizational structures:

  1. 1. Weak matrix organization: This type of matrix organizational structure is most similar to a traditional workplace hierarchy. A functional manager oversees all aspects of a project and acts as the primary source of decision making. While there is a project manager who also acts as a point of authority, they ultimately answer to the functional manager.
  2. 2. Balanced matrix organization: In this type of matrix organizational structure, more authority is given to the project manager. While there is still a functional manager who is the primary authority, employees also report to the project manager.
  3. 3. Strong matrix organization: A strong matrix organization provides the project manager with equal or more power than the functional manager. The project manager has primary control over resources and distribution of tasks.

Why is process maturity important?

  • Process maturity is an indication of how close a developing process is to being complete and capable of continual improvement through qualitative measures and feedback. Thus, for a process to be mature, it has to be complete in its usefulness, automated, reliable in information and continuously improving.

Why do we use maturity models?

A maturity model is a tool that helps people assess the current effectiveness of a person or group and supports figuring out what capabilities they need to acquire next in order to improve their performance.

Advantages of matrix organizational structures

There are several benefits of implementing a matrix organizational structure within the workplace. 

These benefits include:

Increased communication efficiency

A matrix organizational structure allows multiple departments to easily communicate and collaborate on a project. Because employees answer to multiple managers as opposed to just the functional manager, issues are resolved more quickly, and company-wide interaction is increased.

Improved employee motivation

In a matrix organizational structure, employees have much more autonomy and input in projects. This type of structure encourages employee contribution and places a higher value on workers’ point of view.

Increased teamwork: In a matrix organization, employees work across multiple projects and with various departments within the company. This increases employee interaction and promotes a better sense of teamwork.

Maximizes resource usage

This type of structure allows resources to be maximized because of how equipment and employees are shared across projects. A matrix structure also allows project managers to work in the areas of their expertise rather than being pulled across multiple projects, boosting the overall contribution of their talents.

Increased employee professional development

A matrix structure allows employees to work across a wide variety of projects and often requires them to utilize and/or learn different skills. Being exposed to various job duties and responsibilities can increase employee development and enhance their professional skills.

Disadvantages of matrix organizational structures

While there are many benefits to this type of workplace structure, there are also a few disadvantages to consider. These include:

Potential conflict between managers and projects

Because this matrix requires employees to answer to two or more managers and work on multiple projects, it could cause workers to become conflicted between managers and projects. Also, because there are multiple managers in charge, there is the potential for inconsistent managing directives among teams.

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Authority confusion

Matrix organizational structures employ two or more managers that employees answer to. This can cause several potential challenges, including confusion as to who the supervisor is, undefined responsibilities among managers and the possibility of managers opposing each other’s decisions.

Reduced employee effectiveness

Oftentimes in a matrix organizational structure, employees are assigned to multiple tasks across a number of projects. This can result in reduced employee effectiveness and increased ambiguity as employees try to decide which tasks are most important.

Increased management overhead costs

This type of organizational structure can be costly in terms of management since multiple managers are put in place for a project. As a result, management overhead costs can increase, and the overall company budget can be impacted.

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