Service Desk Analyst Online Course
(4.2) 
9564
9564 Ratings
4.7/5
6,028 Reviews
174 Reviews
440 Reviews
4.8/5
6,028 Reviews
174 Reviews
440 Reviews
4.8/5
6,028 Reviews
174 Reviews
440 Reviews
Learnovita’s Service Desk Analyst Online Certification Course will teach IT service desk basics. This course covers service desk best practices and procedures and includes customer service, technical support, issue solving, incident management, and communication. Delegates will learn how to manage client requests and utilize the newest tools and technology to fix customer difficulties. They will also evaluate client data and provide effective service desk solutions.
Course Duration
HrsLive Project
ProjectCertification Pass
GuaranteedTraining Format
Live Online (Expert Trainers)
Professionals Trained
Batches every month
Placed Students
Corporate Served
Service Desk Analyst Online Course Objectives
- Service Desk Analyst Online Training Certification course is designed to help you gain the skills and knowledge required to become a service desk analyst. This comprehensive program covers all the essential topics related to service desk analysis, from fundamentals such as problem solving and communication skills to more advanced topics like troubleshooting, scripting, and automation. Through this course, you’ll learn how to provide the highest quality of customer support and how to troubleshoot common issues.
- Problem-solving and troubleshooting techniques
- Understanding and resolving customer issues
- Effective communication and customer service
- Developing and maintaining system documentation
- Automation, scripting, and other advanced skills
The top 5 skill sets you will learn in a Service Desk Analyst Online Training program include:
- The top hiring companies for Service Desk Analyst Online Training developers include Microsoft, IBM, Oracle, HP, and Dell.
- A comprehensive overview of essential topics related to service desk analysis
- Hands-on experience in troubleshooting, scripting, and automation
- The opportunity to practice the skills learned in the course
- An understanding of customer service principles
- Certification to demonstrate your expertise in service desk analysis
The advantages of enrolling in a Service Desk Analyst Online Training program include:
- No, you don't need any special qualifications to enroll in a service desk analyst online training program. However, it is important to have a basic understanding of IT services and customer service principles in order to get the most out of the course.
- Online courses are a great way to learn service desk analyst online training. They provide a comprehensive overview of the topics covered in the course, as well as in-depth information on specific topics. In addition, they can provide a hands-on learning experience, with guided exercises and projects to help you practice the skills learned in the course.
- One of the best ways to prepare for a Service Desk Analyst Online Training Training interview is to familiarize yourself with the topics covered in the course. You can also practice answering common interview questions related to service desk analysis and customer service, and review the key concepts you learned in the course. Additionally, you can reach out to your course instructor or other fellow students for guidance and advice.
- Yes, there are many job opportunities for those who have completed a Service Desk Analyst Online Training program. Companies are always looking for qualified service desk analysts who have the skills and knowledge necessary to provide high-quality customer support.
- Yes, there is a growing demand for Service Desk Analyst Online Training. With the increasing need for IT services and customer support, companies are looking for qualified service desk analysts who have the necessary skills and knowledge.
- The Service Desk Analyst Online Training program covers all the essential topics related to service desk analysis. These include problem-solving and troubleshooting techniques, understanding and resolving customer issues, effective communication and customer service, developing and maintaining system documentation, and automation, scripting, and other advanced skills.
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Phone (For Voice Call):
+91 89258 75257
WhatsApp (For Call & Chat):
+91 89258 75257
Top Companies Placement
A professional application developer is an irreproachable source code creator of the software. Technoscientifically, application developers involves in the end-to-end software development life cycle. They create, test, deploy, and help to upgrade software as per the requirement of clients. They are often rewarded with substantial pay raises as shown below.
- Designation
-
Annual SalaryHiring Companies
Skills You Will Gain
- Big Data, HDFS
- YARN, Spark
- MapReduce
- PIG, HIVE
- Mahout, Spark MLLib
- Solar, Lucene
- Zookeeper
Online Classroom Batches Preferred
Weekdays (Mon - Fri)
27 - Oct - 2025
08:00 AM (IST)
Weekdays (Mon - Fri)
29 - Oct - 2025
08:00 AM (IST)
Weekend (Sat)
01 - Nov - 2025
11:00 AM (IST)
Weekend (Sun)
02 - Nov - 2025
11:00 AM (IST)
Can't find a batch you were looking for?
₹21000
₹16000
10% OFF Expires in
No Interest Financing start at ₹ 5000 / month
Corporate Training
- Customized Learning
- Enterprise Grade Learning Management System (LMS)
- 24x7 Support
- Enterprise Grade Reporting
Service Desk Analyst Course Curriculam
Trainers Profile
Trainers are certified professionals with 11+ years of experience in their respective domains as well as they are currently working with Top MNCs. As all Trainers from Service Desk Analyst Course Online Training course are respective domain working professionals so they are having many live projects, trainers will use these projects during training sessions.
Pre-requisites
Following is sufficient for basics of Service Desk Analyst technologies :
Syllabus of Service Desk Analyst Online Course Download syllabus
- To identify and understand the role and responsibilities of the professional Service Desk Analyst
- To identify and understand the role and responsibilities of the Service Desk
- To determine the attributes, skills and knowledge of a successful Service Desk Analyst
- To develop an understanding of Relationship Management from the Service Desk perspective
- To identify and agree the key requirements for delivering customer satisfaction
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- To identify and understand the principles of effective communication in customer support
- To understand the differences between face to face, telephone and written communication
- To identify ways to enable us to communicate more effectively
- To understand how our attitude and approach can influence and affect others
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- To understand how to ask questions skilfully
- To determine the importance of good listening skills
- To understand the importance of customer service skills in the IT environment
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- To understand that assertiveness and confidence are necessary qualities for the SDA
- To determine methods of dealing with conflict
- To determine the causes, symptoms and ways to manage stress
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- To understand the ITSM processes most closely linked to the Service Desk
- To identify the responsibilities the Service Desk has within those processes
- To understand the importance of effective incident, problem, change, escalation and asset management processes
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- Explain the Terms: Attributes, Skills and Knowledge
- Characteristics of a Good Service Attitude
- Impact of a Good Service Attitude
- Skills Required to Deliver Excellent Customer Service
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- Basic Concepts of Teamwork
- Responsibilities of People Working in a Team Environment
- Benefits of Teamwork
- Characteristics of an Effective Team
- Features Found in a Supportive Workplace
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- Behaviours for Establishing Effective Relationships with Customers
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- Demonstrate Sensitivity and Respect for Other Cultures
- Practice Techniques for Communicating Cross-Culturally
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- Develop a clear understanding of the support tools and technologies available to Service Desk Analysts
- To understand and use the terminology of the support industry
- Determine the benefits of the tools and technologies we use
- To determine methods for implementing Self-Help and Self Service for end-users
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Phone (For Voice Call):
+91 89258 75257
WhatsApp (For Call & Chat):
+91 89258 75257
Industry Projects
Career Support
Our Hiring Partner
Request more informations
Phone (For Voice Call):
+91 89258 75257
WhatsApp (For Call & Chat):
+91 89258 75257
Exam & Certification
At LearnoVita, You Can Enroll in Either the instructor-led Online Classroom Training or Online Self-Paced Training.
Online Classroom:
- Participate and Complete One batch of Service Desk Analyst Training Course
- Successful completion and evaluation of any one of the given projects
- Complete 85% of the Service Desk Analyst course
- Successful completion and evaluation of any one of the given projects
Honestly Yes, We Provide 1 Set of Practice test as part of Your Service Desk Analyst Training course. It helps you to prepare for the actual Service Desk Analyst. You can try this free Service Desk Analyst Fundamentals Practice Test to Understand the Various type of tests that are Comes Under the Parts of Course Curriculum at LearnoVita.
These are the Four Different Kinds of Certification levels that was Structured under the Oracle’s Service Desk Analyst Path.
- Oracle Certified Associate (OCA)
- Oracle Certified Professional (OCP)
- Oracle Certified Expert (OCE)
- Oracle Certified Master (OCM)
- Learn About the Certification Paths.
- Write Code Daily This will help you develop Coding Reading and Writing ability.
- Refer and Read Recommended Books Depending on Which Exam you are Going to Take up.
- Join LearnoVita Online Training Course That Gives you a High Chance to interact with your Subject Expert Instructors and fellow Aspirants Preparing for Certifications.
- Solve Sample Tests that would help you to Increase the Speed needed for attempting the exam and also helps for Agile Thinking.
Honestly Yes, Please refer to the link This Would Guide you with the Top 20 Interview Questions & Answers for Service Desk Analyst Developers.
Our Student Successful Story
Regular 1:1 Mentorship From Industry Experts
Live Classes
Career Support
Sandeep Kumar D
Software Engineer, Cisco Systems )
It was a great learning experience. The trainer had provided relevant examples truly enjoyed the sessions, I wholeheartedly thank Training & Placement Cell for the constant support
Vinoth P
UI Developer, TCS
I would like to appreciate the placement cell at LearnoVita for the efforts they made for providing a fair and ample amount of chances to me. boot-camps and extra classes for us to enhance our technical and interpersonal skills.
Vijeyalakshme kannan
QA Engineer, Amazon Development Center
I feel great studying at LearnoVita and getting the great opportunity as well as support from faculties & placement officers. It is dream come true, being an IT engineer
Pranav Srinivas
Software Testing, Capgemini
My sincere appreciation & gratitude to the Training & Placement Department and all staff of LearnoVita for their efforts in imparting quality technical and aptitude training. I am very grateful to them for effectively and sincerely helping me to grab the first-ever opportunity that came into my life.
Prasanna
SAP Admin, HCL
I am very thankful to the faculties of LearnoVita as they are very much supportive, helpful, and the Placement Cell which is also doing a great job by arranging excellent placements of MNCs & good corporate exposure is given to students.
Service Desk Analyst Course FAQ's
LearnoVita Offers the Best Discount Price for you CALL at +91 93833 99991 and know the Exciting offers Available for you!!!
Yes, you can attend the demo session. Even though We have a limited number of participants in a live session to maintain the Quality Standards. So, unfortunately, participation in a live class without enrolment is not possible.If you are unable to attend you can go through our Pre recorded session of the same trainer, it would give you a clear insight about how are the classes conducted, the quality of instructors, and the level of interaction in the class.
All Our instructors are working professionals from the Industry, Working in leading Organizations and have Real-World Experience with Minimum 9-12 yrs of Relevant IT field Experience. All these experienced folks at LearnoVita Provide a Great learning experience.
The trainer will give Server Access to the course seekers, and we make sure you acquire practical hands-on training by providing you with every utility that is needed for your understanding of the course
- LearnoVita will assist the job seekers to Seek, Connect & Succeed and delight the employers with the perfect candidates.
- On Successfully Completing a Career Course with LearnoVita, you Could be Eligible for Job Placement Assistance.
- 100% Placement Assistance* - We have strong relationship with over 650+ Top MNCs, When a student completes his/ her course successfully, LearnoVita Placement Cell helps him/ her interview with Major Companies like Oracle, HP, Wipro, Accenture, Google, IBM, Tech Mahindra, Amazon, CTS, TCS, HCL, Infosys, MindTree and MPhasis etc...
- LearnoVita is the Legend in offering placement to the students. Please visit our Placed Students's List on our website.
- More than 5400+ students placed in last year in India & Globally.
- LearnoVita Conducts development sessions including mock interviews, presentation skills to prepare students to face a challenging interview situation with ease.
- 85% percent placement record
- Our Placement Cell support you till you get placed in better MNC
- Please Visit Your Student's Portal | Here FREE Lifetime Online Student Portal help you to access the Job Openings, Study Materials, Videos, Recorded Section & Top MNC interview Questions
After Your Course Completion You will Receive
- LearnoVita Certification is Accredited by all major Global Companies around the World.
- LearnoVita is the unique Authorized Oracle Partner, Authorized Microsoft Partner, Authorized Pearson Vue Exam Center, Authorized PSI Exam Center, Authorized Partner Of AWS.
- Also, LearnoVita Technical Experts Help's People Who Want to Clear the National Authorized Certificate in Specialized IT Domain.
- LearnoVita is offering you the most updated, relevant, and high-value real-world projects as part of the training program.
- All training comes with multiple projects that thoroughly test your skills, learning, and practical knowledge, making you completely industry-ready.
- You will work on highly exciting projects in the domains of high technology, ecommerce, marketing, sales, networking, banking, insurance, etc.
- After completing the projects successfully, your skills will be equal to 6 months of rigorous industry experience.
At LearnoVita you can enroll in either the instructor-led Online Training, Self-Paced Training, Class Room, One to One Training, Fast Track, Customized Training & Online Training Mode. Apart from this, LearnoVita also offers Corporate Training for organizations to UPSKILL their workforce.
LearnoVita Assures You will Never lose any Topics and Modules. You can choose either of the Three options:
- We will reschedule the classes as per your convenience within the stipulated course duration with all such possibilities.
- View the class presentation and recordings that are available for online viewing.
- You can attend the missed session, in any other live batch.
Just give us a CALL at +91 9383399991 OR email at contact@learnovita.com
Yes We Provide Lifetime Access for Student’s Portal Study Materials, Videos & Top MNC Interview Question After Once You Have Enrolled.
We at LearnoVita believe in giving individual attention to students so that they will be in a position to clarify all the doubts that arise in complex and difficult topics and Can Access more information and Richer Understanding through teacher and other students' body language and voice. Therefore, we restrict the size of each Service Desk Analyst batch to 5 or 6 members
Learning Service Desk Analyst can help open up many opportunities for your career. It is a GREAT SKILL-SET to have as many developer roles in the job market requires proficiency in Service Desk Analyst. Mastering Service Desk Analyst can help you get started with your career in IT. Companies like Oracle, IBM, Wipro, HP, HCL, DELL, Bosch, Capgemini, Accenture, Mphasis, Paypal, and MindLabs.
The Average Service Desk Analyst Developer salary in India is ₹4,43,568 per annum.
You can contact our support number at +91 93800 99996 / Directly can do by LearnoVita E-commerce payment system Login or directly walk-in to one of the LearnoVita branches in India.
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