Tips to Clear the ITIL 4 Foundation Exam

Tips to Clear the ITIL 4 Foundation Exam

Last updated on 13th Oct 2020, Artciles, Blog

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What is ITIL 4 Foundation Certification?

“The ITIL 4 Foundation certification is designed as an introduction to ITIL® 4 and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.” —

Axelos released ITIL 4 Foundation on 28 Feb 2019. This certification is for the beginner candidate. ITIL 4 Foundation exam ensures that candidates understand the key concept of ITIL 4 Foundation as defined in ITIL 4 frameworks.

Anyone can start their career with ITIL® 4 Foundation, as no prerequisite is required to earn the ITIL® Foundation certificate. ITIL® Foundation is the best certification for professionals to start a career in IT service.ITIL® Foundation certification does not expire but requires continuous education to maintain the credit.

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Here are some preparation tips which will help you clear your ITIL 4 Foundation exams in your first attempt.

What is the exam format for ITIL® Foundation Certification?

  • Number of Exam Questions: 40 multiple choice questions
  • Marks required to pass: 26/40
  • Exam Duration: 60 min

Where can I get study material to prepare for the ITIL® Foundation exam?

ITIL® Foundation Manual

It provides the full ITIL® 4 Foundation guidance, includes an illustrative case and acts as a practical tool which gives an overview of the IT service. Manual is available in various formats like an e-book, pdf, etc. You need to purchase ITIL 4 Foundation manual online from Axelos website.

Training material and your experience: ITIL® is a framework used across different industries and attracts delegates from various backgrounds. While going through the training material, you must draw your and your colleagues’ experience to know how these ideas and ITIL® practices in the book can be applied in the real world.

Enroll for a Training Course

You may enroll for ITIL 4 Foundation training course from reputed ITIL training institutes like NetCom Learning, an accredited training partner of Axelos who offers online ITIL® certification exam training. These courses are delivered by an experienced instructor. All study materials are structured properly and help the candidate to understand the topic better. Better understanding about topics increases the chances of passing the ITIL 4 Foundation.

Full time working professionals have a time constraint. You may opt for an e-learning course and can study them at your own pace.

How to study for the ITIL® 4 Foundation Certification Exam?


Choose an ITIL® Foundation exam date when you will sit for an exam. Choose a date as per your working schedule, availability & dedication.


Choose the best study material as per you need & grasping power. Here is a suggestion

  • If you are working professional and have time for preparation, then you may enroll for 18–24 hrs. of ITIL® training online courses followed by an exam.
  • If you are a full time working professional, then you may opt for self-study material like manual or e-learning. You will require to spend at least 5–6 weeks to study for the exam.


For the passing exam, make sure you have the ITIL 4 Foundation certification exam syllabus must be kept in mind. After studying each topic, mark it completed before moving to the next section or topic.


Plan to complete 1 section per week. While studying make sure you have the notes of each section by the end of the week.


For the ITIL® Foundation certification exam, make sure you study & understand all the five stages of ITIL® practices:

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    1. 1.Service Strategy,
    2. 2.Service Design,
    3. 3.Service Transition,
    4. 4.Service Operations,
    5. 5.Continual Service Improvement.


Along with studies, make sure you practice some mock tests & sample exams and score at least 80%-90% before sitting for the ITIL® Foundation 4 exam. Avoid taking help of dump exam questions to clear certification exams!

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