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- What is Six Sigma?| Know the tools used
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- Scrum vs Kanban | Agile at Scale | New Agile BenchMark
- How to Effectively Manage Stakeholders | A Complete Guide For Beginners with Experts Top Picks
- What is Scaled Agile Framework (SAFe) | The Leading Framework For Business Agility | Everything You Need to Know
- How to Become a Project Manager | A Definitive Guide with Best Practices
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- A Definitive Guide: Most Effective and Proven Time Management Techniques [ OverView ]
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- How to Create A Plan And Manage Your Projects Better?: Step-By-Step Process [ OverView ]
- What is User Story Mapping? : A Complete Guide with Best Practices
- What is Design Thinking ? : Benefits and Special Features | A Definitive Guide with Best Practices
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- What is Total Productive Maintenance (TPM) and How Does It Help in Equipment Effectiveness [ OverView ]
- What are Agile Metrics ? : A Complete Guide For Beginners [ OverView ]
- What is Agile Marketing and Why Do You Need It | Step-By-Step Process with REAL-TIME Examples
- Why is Retrospection Needed? : A Complete Guide For Beginners [ OverView ]
- Developing Project Schedule : Role of Float, Leads, and Lags [ OverView ]
- Project Life Cycle vs Product Life Cycle | Know Their Differences and Which Should You Learn?
- Projects in Business Environments | A Complete Guide For Beginners [ OverView ]
- What is Business Agility ? and Why is it Important ? Expert’s Top Picks
- The Most Important Benefits of Blended Learning | A Complete Guide For Beginners
- Can Business Analyst be a Project Manager? : Expert’s Top Picks
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- Devops vs Waterfall | A Definitive Guide and Which Should You Learn?
- Jira vs Trello | Know Their Differences and Which Should You Learn?
- Key Values and Principles Behind the Agile Manifesto | A Definitive Guide
- What are Scrum Ceremonies : The Ultimate Guide with Expert’s Top Picks
- Business Analyst vs Financial Analyst | Know Their Differences and Which Role is Better ?
- Learn Burndown Charts With Jira : Comprehensive Guide [ For Freshers and Experience ]
- What Is Scrum XP? : Step-By-Step Process with REAL-TIME Examples
- Phases of Project Management | Step-By-Step Process | Expert’s Top Picks
- Project Manager Salary in India – How much does a PM earn? [ Job & Future ]
- Why Do Scrum Masters Get Paid so Much? [For Freshers and Experience]
- What Best Describes a Scrum Team? All you need to know [ OverView ]
- JIRA vs TFS | Differences and Which Should You Learn?
- Anti-patterns of a Scrum Master : Step-By-Step Process
- SCM Tools and Frameworks | A Complete Guide with Best Practices
- Stages of Team Development | Everything You Need to Know
- Project Management Consultant : Job Description, Skills Required | Everything You Need to Know
- CSM vs PSM : Difference You Should Know
- Top Characteristics of a Project Manager : Expert’s Top Picks
- Roles And Responsibilities Of A Product Owner : Everything You Need to Know
- Common Project Risks and How to Tackle Them | Expert’s Top Picks
- Benefits of Having Shorter Sprints in Agile – Everything You Need to Know
- Group Discussion Tips | A Complete Guide with Best Practices
- PMP Certification Cost : All you need to know
- DMAIC Process and Methods | All you need to know [ OverView ]
- Agile Scrum Vs Kanban | Know the difference
- Deming vs Juran vs Crosby
- What is Project Scope Management and Why It’s Important?
- The Basic Principles of Project Management
- Top PMP Exam Questions and Answers for 2020
- Risk Management Strategies
- Roles and Responsibilities of A Scrum Master
- ROM Estimate Vs Definitive Estimate
- Guidelines for Creating and Maintaining a WBS Dictionary
- How to Become a Certified ScrumMaster?
- Top Professional Skills for 2020
- Fast Tracking Vs Crashing
- PMP Vs PRINCE2 Vs CAPM
- PMP Earned Value Management (EVM) And Formulas
- What is Certified Scrum Professional (CSM)?
- Top Leadership Theories Every Manager Should Know
- What is Deliverables in Project Management?
- How To Prepare For TOEFL
- History and evolution of the PMP Certification
- What Is Float In Microsoft Project?
- Rules to set you up for success in project
- What is Scrum Project Management?
- What Is Estimating Activity Duration in Project Management?
- What Are The PMP Terminologies Relating To Cost Knowledge Area?
- What is Project Scope Management processes?
- What Are The Types of Organization In PMP?
- Books to Beat the Scrum Master Certification
- Agile Coach Vs Agile Consultant
- What is the cost of quality in project management?
- Signs Your Career May Be Stagnation and Tips to Overcome Downturn
- Certified ScrumMaster (CSM) Certification
- Lean Six Sigma Black Belt Certification
- What is schedule Activity in project management?
- Why Do We Need a Project Charter?
- PMP Certification Exam Preparation Mind Map
- Why Quality Professionals Should Use Infographics In Project Management?
- Role of Earned Value Technique in Project Management
- What is Project Quality Management?
- Tools and Techniques to Estimate Project Cost
- What is a Project Charter And Project Scope in Project Management?
- Why Should You Conduct Project Status Meetings with Your Team?
- The 7 R’s of Change Management
- What Are The Categories and sources of risk in your project?
- What Is a Network Diagram in Project Management?
- What are The Types of Contracts In PMP?
- Residual Risk Vs Secondary Risk
- Impact of the stakeholders on the projects
- Effort Vs Duration Vs Elapsed Time
- Agile vs Scrum
- What Is Six Sigma Quality Assurance?
- How to Close a Project?
- What Qualifications Do You Need to be a Project Manager?
- Project Management Vs General Operations Management
- Enterprise Environmental Factors & Organizational Process Assets
- What is a project manager?
- Important Questions for PMP Certification Exam
- How is the PMP Exam changing, in 2015 & 2020?
- How To Renew Your PMP Certification?
- The Importance of Having Project Acceptance Criteria in Your Projects
- Tips for PMP Exam Preparation
- What is requirement traceability matrix RTM in Project Management?
- Poor Performance Appraisal? Here are the tips to turn any negative feedback into positive.
- How to build a successful Career in Agile and Scrum?
- Importance of Tuckman ladder model in HR management
- How To Apply For The PMP® Exam In Easy Steps
- How to Write a Six Sigma Problem Statement
- What is a lessons learned document in PMI?
- Perform Quality Assurance Vs Perform Quality Control
- How to Improve Quality Management Consistently?
- Interactive Vs Push Vs Pull Communication
- what is risk management?
- Key Appraisal Questions to Prepare For
- What are the MSP Certifications?
- What Is A Six Sigma Control Plan?
- How to Create a Project Plan in Excel?
- Agile Prioritization Techniques
- Tips to Help Millennials Climb the Corporate Ladder
- What is an Issue Log?
- Advantages of PMP over MBA
- Top Successful Project Estimation Techniques
- PMP Examination Preparation – ITTO’s
- Employee Training Rewards That Actually Improve Learning
- Lean principles
- What Does It Take to Become a Successful Agile Coach
- Projects VS Programs
- The Role of Six Sigma in Manufacturing
- The Top Formulas to Memorize Before Your PMP Exam
- Roadmap to CSM (Certified Scrum Master) Certification
- What are Some Qualities of a Good Manager and Good Leader?
- How to Handle Project Monitoring and Controlling Processes?
- Top Free Agile Tools For Any Project Manager
- Risk Assessment in Project Management
- The Concept of Zero Defects in Quality Management
- The Importance of Work Packages in Project Scope Management
- How to Get Project Management Experience for PMP Certification
- Different Ways to Calculate the Estimate at Completion (EAC)
- What Is a ScrumMaster?
- What is Risk Register?
- Agile Certifications
- Top-down Approach Vs Bottom-up Approach
- Leadership Vs Management
- What is Feasibility Study and Its Importance in Project Management?
- What Is a Project Management Plan?
- The Professional Advantages of the CAPM Certification
- PRINCE2 Vs PMP
- Rita Mulcahy’s PMP Prep and PMBOK® Guide
- What is Project Cycle Management?
- What is Project and Process Metrics?
- PMBOK® Sixth Edition is Here! What Project Managers Should Know?
- CAPM Certification
- Top Project Selection Methods for Project Managers
- Free Float Vs Total Float
- What is Critical Chain Project Management?
- How to Build a Career in Project Management?
- Scrum Master or Product Owner: What Suits You Better?
- Project Documentation and its Importance
- What is Performance Reporting in the Project Management?
- Top Highest Paying Tech Jobs in India

What is an Issue Log?
Last updated on 04th Oct 2020, Artciles, Blog, Project Management
An issue log is a simple list or spreadsheet that helps managers track the issues that arise in a project and prioritize a response to them. An issue is any roadblock or unintended impact that directly affects your project’s timeline and or performance. It’s different than a risk, which can be defined as a potential problem or future issue that might happen in your project. An issue is something that has already come up in your project, and you need to identify and track that issue immediately.
We have created a simple Excel Issue Log template you can download for free. It’s an easy way for you to manage those issues that always disrupt a project and resolve them before they develop into a problem that takes the project off-track and grounds it in failure.
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What Are the Components of an Issue Log?
An issue log is at its most basic a list where issues are collected as either ongoing or closed. This way you can track the issue from the time it’s identified until you have resolved it.
But an issue log can be more dynamic. They can order and organize issues by type and severity, which can help you prioritize and manage them. Therefore, you want to have column titles such as the following.
- Issue Number: If you want to track the issue, you should have an easy way to differentiate it from the others, because there’ll always be more than one.
- Status: It’s important to note whether the issue is open, in progress, blocked or done. This is where you’ll keep track of resolving it.
- Issue Description: Write down what the issue is is detail. It might sound obvious, but you don’t want to have the same issue tracked repeated in your log, and you want the person who will resolve the issue able to clearly understand what has happened, so they don’t have to chase people up and delay the response.
- Category: You might want to categorize issues by department or vendor, or define the type of issue it is. These might vary depending on the project or team.
- Priority: You might not have time or resources to address every issue, so it’s crucial that you prioritize them. Are they low, medium or high priority? Now you can filter the log and work on those issues that are most important to the project.
- Assigned to: This is also of paramount importance. If the issue doesn’t have an owner it’s likely never to get resolved. This is where you note the team member who is assigned to follow that issue to its resolution.
- Raised by: This is different than the assigned owner, who will shepherd the issue through the project and work on resolving it. This person is the one who first identified it, and they should be noted here, as they might prove a resource later in terms of answering questions that work towards its resolution.
- Open Date: You want to have a time-frame, and to do so you must have a beginning, which is the day the issue was identified.
- Closed Date: Now you have a firm timeline from start to finish, which can help when and if you go back to look at historic data when dealing with a similar issue in a later project.
- Comments: You always want space to jot down important information like how the issue was resolved, whether it was connected to another task, and likelihood of recurrence, etc.
Using ProjectManager.com for Issue Management :
Now that you know the basic framework for creating an issue log, how do you use an issue log when managing a project? An issue log is a great tool to have in your project management toolbox. It can help you manage both your team and stakeholders.
That’s because an issue log delivers more than just a resolution of the issue, but creates trust and satisfies your stakeholders that you’re handling the project promptly and properly. Stakeholders and your team will feel they’re being heard and these issues won’t impact the project.
You’ve already created the issue log, which is great. It should, at best, be a collaborative document, or even better, integrated with, an online project management tool. If you can share it online, so everyone has access to it. You’ve streamlined the process and made sure that no issue gets lost.
Kanban Boards as Issue Logs :
The next step is logging in an issue once it’s been identified. You can do this online, where the person who first notes the issue has the responsibility to put it in the log. ProjectManager.com has kanban boards that can track the issue.
When it’s first identified, there can be a column that collects the issue. Then that card, which is the issue, can be assigned to a point person who is responsible for that issue. Now the team knows to go to them and they know it’s their responsibility to log the issues as they arise.
Follow the protocol of the issue log we outlined above. After assigning someone to take on that issue as their own, they are responsible for working on a resolution and tracking the progress of that action through the course of solving the issue.
This is why ProjectManager.com is so much more than an issue log. Not only can it assign an owner, who can collected documents directly to that task, as well as comment and @ team members for collaboration, it offers transparency to monitor the issue log.
The final responsibility for the resolution of these issues doesn’t sit on the shoulders of those who are assigned to own it, but on your own.
Monitoring Issues
Part of the monitoring process is assessing the impact of the issue and the actions in place to resolve it. Maybe you need to put all your resources on this one issue, but maybe that level of attention and effort is counterproductive. So, you must know what issues need escalating and which don’t.
Along those lines, you want to ensure your actions are right for the issue at hand. Maybe this issue can wait. Maybe it needs immediate attention. That, of course, can change, which is why monitoring and continual assessment are important. You can see how the ProjectManager.com dashboard lets you monitor your tasks in one simple view, so you can ensure that your issues are being addressed.
While a team member might have ownership of the issue, once a course of action is developed to address it and, hopefully, resolve the issue, it’s now up to you to make final approval before implementing. Then you must make sure the plan is in fact effective and resolving the issue. If it’s not, then it’s back to the drawing board.
Last but not least, the best part is when the issue has been resolved. Now you can strike the issue off your issue log. It feels good, doesn’t it?
There is a cloud-based project management software that can help you better manage the issues in your project. You’re online and connected to your team, getting real-time data, which keeps you more on top of the issue and better equipped to resolve it. Try it out for yourself and see what it can do for you and your teams, with this free 30-day trial.