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The ITIL 4 Service Value System | The BEST Step-By-Step Guide

Last updated on 18th Aug 2022, Blog, Tutorials

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ITIL Service Value System (SVS):

The abbreviation for “Infrastructure Library for IT” (ITIL) is A collection of rules that aids an IT professional in providing the best possible service. These standards are nothing more than an accumulation of the most effective methods that have been studied, analysed, and codified over time in order to provide nothing but the greatest possible services. ITIL’s methodical and structured approach to IT service management aids businesses in lowering their risk exposure, increasing their efficiency, and fortifying their relationships with their clientele. A reliable IT infrastructure is the outcome of all of these measures.IT Infrastructure Library (ITIL) was first established in 1989 and has since evolved to be one of the most well-known practises, with over tens of thousands of certified practitioners across the globe. Currently, it is a part of AXELOS, a government-led partnership established in 2013. In February 2019, Axelos launched ITIL v4, the most recent edition of IT Infrastructure Library.

This is how the Service Value System is described in ITIL® 4 Foundation:

The IT Infrastructure Library (ITIL) 4 Service Value System (SVS) details how the many parts and processes of an enterprise function as a unified system to provide value. Each company’s SVS interacts with those of its competitors, creating an ecosystem that may be beneficial to all parties involved.

ITIL 4’s Service Value Strategy (SVS) is a systematic and structured method for supporting and focusing on the synchronisation of operations across the service value stream, as well as providing direction to the company as a whole. Organizational longevity and uniformity necessitate a willingness and aptitude to change with the times. We can safely conclude at this point that the procedure of conceptualising and developing the Service Value System within an organisation is a fundamental aspect of today’s commercial landscape. The IT Infrastructure Library (ITIL) service life cycle model simplifies the depiction of diverse service assets and associated organisational activities.IT Infrastructure Library (ITIL)Service Value System (SVS) is comprised of a number of different parts are:

  • Guiding Principles
  • Governance Framework
  • Service Value Chain
  • Management Practices
  • Continual Improvement
service value chain

1 Guiding Principles:

All organisations can benefit from these universally applicable suggestions, which offer direction in every setting and can be applied to any set of circumstances, regardless of the specifics of the organization’s objectives, plans, work, or management. Generally speaking, I have outlined the seven guiding concepts above.

1.Focus on Value : One Must Always Consider The Customer When Determining The Service’s Worth The worth of the offered services is always evaluated from the customer’s point of view. In other words, it’s not enough to simply provide a service or sell a product; that value must benefit the client base and other stakeholders. As a general rule, there is no use in doing anything or spending money on it if it is not beneficial. Each and every task completed by employees must ultimately benefit the company’s clients or other interested parties.

2.Start Where You Are: When developing a new system, businesses often discard older infrastructures in favour of starting from scratch. In doing so, businesses frequently miss out on opportunities to take advantage of the context, practises, and technology available at the time. These are essential to the development of new systems and the enhancement of current ones. Therefore, it is usually advised that the current service be utilised prior to considering any other options.

3.Progress Iteratively With Feedback: Each newly developed service is done so methodically, one at a time. With this method, you may get things done in stages rather than all at once, making it more systematic and useful. This method divides the labour into smaller, more manageable chunks that may be more easily controlled and carried out in the correct sequence.

4.Collaborate and Promote Visibility: When the right people are involved in the decision-making process, an organisation will undertake efforts that are directed toward a certain purpose. Information gathered at this stage will be used to shape future iterations of the programme, increasing the likelihood of its success.

5.Think and Work Holistically: If you want to set up and run a successful IT service, you need to know everything there is to know about the service and the system for administering it. It’s crucial to have an in-depth familiarity with the structure, interdependence, and operation of every part of a service organisation. This is necessary for figuring out how the system is supposed to operate and how different variations in a component’s performance affect the services in question.

6.Keep it Simple and Practical: This notion can be applied to virtually any service-related process, activity, strategy, solution, etc. This highlights the importance of adhering to the notion of minimising effort without sacrificing quality in the pursuit of a goal. Therefore, the final product ought to be something that can actually help customers and provide them with a valuable service.

7.Optimize and Automate: All future services, systems, processes, products, etc. in an organisation need to undergo some sort of optimization process. Due to this, the services are more efficient and more people are likely to use them.

2.Governance Framework:

In order to successfully achievement of goals and objectives, an organization needs to have proper guidance and establish a proper control system. In the new ITIL® 4 frameworks, the role of governance for a successful IT Service Management has been stressed on and has been highlighted as one of the most critical components of a service value system. Governance in ITIL® 4 basically refers to the Evaluation, Direction & Monitoring of the activities in a governing body of any ITSM framework.

3.Service Value Chain:

At its heart, the Service Worth System’s (SVS) Service Value Chain (SVC) entails all the crucial steps involved in producing high-quality outputs and outcomes that customers may use to gauge the service’s value. Value creation and realisation is an ongoing process in any IT service lifecycle, necessitating the execution of a number of tasks on the part of service providers. This aids businesses in providing their clients with first-rate services and products, which in turn creates value for those clients and makes it easier for them to realise it.There are numerous possible combinations of the six essential activities that make up the ITIL service value chain that yield different value streams. The six steps of the service value chain are as follows:

  • Plan
  • Improve
  • Engage
  • Design & Transition
  • Obtain / Build
  • Delivery & Support

These features allow the service value chain to be deployed in a variety of ways, from DevOps to centralised IT, to meet the requirements of different types of service management. This is of great assistance to businesses as they strive to meet the ever-evolving expectations of their constituents.

4. Management Practices:

In ITIL® 4, Processes have been replaced by Practices, which are nothing more than a collection of organisational resources geared toward achieving those objectives. The IT Infrastructure Library version 4 (ITIL V4) introduces the following 34 practises:

General Management Practices (14)

  • Architecture Management
  • Continual Improvement
  • Information Security Management
  • Knowledge Management
  • Measurement and Reporting
  • Organizational Change Management
  • Portfolio Management
  • Project Management
  • Relationship Management
  • Risk Management
  • Service Financial Management
  • Strategy Management
  • Supplier Management
  • Workforce and Talent Management

Service Management Practices (17)

  • Availability Management
  • Business Analysis
  • Capacity and Performance Management
  • Change Control
  • Incident Management
  • IT Asset Management
  • Monitoring and Event Management
  • Problem Management
  • Release Management
  • Service Catalog Management
  • Service Configuration Management
  • Service Continuity Management
  • Service Design
  • Service Desk
  • Service Level Management
  • Service Request Management
  • Service Validation and Testing

Technical Management Practices (3)

  • Deployment Management
  • Infrastructure and Platform Management
  • Software Development and Management

5.Continual Improvement:

ITIL 4 framework renames this practise from its previous iteration, Continual Service Improvement, to Continual Improvement. Services, service performance, service component performance, and so on can all benefit from continuous service improvement, which is an essential activity for any business’s survival and development. Any company that rejects such efforts would quickly find itself unable to compete in today’s ever-changing market. This method is essential for satisfying the needs of the organization’s many constituents.

The six help esteem chain exercises are:

  • Plan
  • Move along
  • Lock-in
  • Plan and Transition
  • Acquire/Build
  • Convey and Support
products and services

The association between eating well and succeeding is situationally dependent. Building a support value stream requires outlining the right set of actions and procedures to take under the given conditions. Value streams need to be defined and tailored to each situation, providing overarching guidance for the tasks, routines, and exercises necessary to meet the needs of the initiative or resolve an issue (or issues).

Throughout the support value chain, workers employ a wide variety of strategies, each of which is characterised by a unique set of tasks. ITIL®4 defines 34 practises that are divided into three categories: General administration practises, Service Management practises, and Technical Management practises. The tasks are carried out by both internal and external resources that have been specifically trained and equipped with the knowledge, skills, and abilities required to carry out the procedures specified for the purpose of generating the value.

The “connect with” value chain movement, for instance, could draw on practises like assistance relationship board, administration work area board, administration demands board, or potentially provider board, etc., to respond to fluctuating requests for services and products that would help in making the best decisions by gathering the right data from various partners.

Benefits of Information Technology Infrastructure Library:

Following this brief introduction, we’ll go deeper into each of these eight benefits of ITIL:

  • it takes a methodical, organised approach.
  • it’s a starting point, not an endpoint
  • it keeps the company’s collective brain from becoming blank.
  • Prescriptiveness
  • It’s easy to implement
  • It’s simple to implement, for one, and it benefits people on an individual level, to boot.
  • Flowcharts
  • Responsibility is essential.

The disadvantages of ITIL include:

Some of the cons of ITIL are:

  • it will take a lot of time to master. The process of earning an IT Infrastructure Library (ITIL) accreditation is laborious, costly, and time-consuming. Should I bother? Yes. But a complete service management framework is not something you can read about and take up overnight. Many courses, publications, and supplementary resources exist.
  • The scope is never complete. This might be said about any framework, yet even AXELOS acknowledges that ITIL is never finished. However, if they keep releasing updates, they will continue to fix problems and keep up with technical developments.
  • IT Infrastructure Library (ITIL) is considered canon by some. While not an ITIL problem per such, some upper-level management has an excessive obsession with the framework. And it could mean we don’t look at solutions that would otherwise circumvent or nullify ITIL. Keep in mind that adaptability is essential to success, and that no single strategy or solution is foolproof.
  • It can stifle creativity and innovation, which is an extension of #3. And it can also lead to people to chase ITIL as a goal in and of itself instead of a means to an end which it is.

A high-quality product or service that provides value to customers requires the four pillars of IT Infrastructure Library, version 4 (ITIL 4):

  • Organizations and people
  • Value streams and processes
  • Information and technology
  • Partner and suppliers

It takes a unique set of skills, resources, and strategies to bring various services and products to market and keep them running smoothly. When designing and modifying products and services, a holistic approach is necessary because no single ingredient can provide value on its own. The ITIL 4 four-dimensional model is a helpful tool for making sure all the right things are taken into account and that attention isn’t narrowed to just one aspect.


It may be said that ITIL4 takes a comprehensive approach to service management, where all parts of the service management process and the attainment of service goals are interdependent. As a result, the framework establishes four factors that are fundamental in satisfying clients and other stakeholders. In order to maintain SVS equilibrium and maximise its effectiveness, a company must devote resources to each of these areas.

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